Refund policy

Refunds for digital products

You can try every product live before paying, and you keep the files once you download them. So refunds are for things that are actually wrong.

When we refund

Within 14 days of your purchase, we refund in full if:

• the download is broken or incomplete, or
• the product is not as described on its page,

and we are unable to fix the problem for you within a reasonable time.

When we don't

Because a downloaded file cannot be returned, we do not refund once you have downloaded a product if it works as described. That includes changing your mind, buying the wrong item, or finding it does not suit a project. The live preview on each product page runs the exact code you receive, so please use it before you buy.

How to ask

1. Send us your order reference (it starts with TPL-) through the contact page.
2. Tell us what is wrong and, if you can, which browser you saw it in.
3. We reply within two working days, usually with a fix first.

Approved refunds go back to the card you paid with, through Stripe. Banks usually show them within 5 to 10 days. When an order is refunded, its download link stops working and the licence for that purchase ends.

Your legal rights

Nothing in this policy limits rights you have under the consumer law of your country that cannot be waived. By starting the download you ask us to supply the digital content immediately.